Support
HDR UK Technology Team
The HDR UK Technology Team provides support to Data Custodians throughout the onboarding process and beyond.
Contact us
- Email: gateway@hdruk.ac.uk
- In-app support: Use the Need Support? button on any page of the Gateway or Cohort Discovery site
Getting started with onboarding
At the start of the onboarding process, an introductory meeting will be arranged with the HDR UK Technology Team to:
- Answer any questions about the service
- Define the exact tasks and responsibilities for your organisation
- Introduce you to key contacts within the team
The HDR UK Technology Team will not need to see your row-level data at any stage.
Bunny support
For issues specifically with the Bunny query tool:
| Resource | Link |
|---|---|
| Bunny documentation | health-informatics-uon.github.io/hutch/bunny |
| Report bugs | github.com/Health-Informatics-UoN/hutch-bunny/issues |
HDR UK can provide guidance to Data Custodians wishing to use Bunny.
BC|INSIGHT support
For the BC|INSIGHT commercial query tool, contact BC Platforms directly.
OMOP mapping support
HDR UK and partners at the Health Informatics Centre (HIC), University of Dundee offer OMOP mapping services using CaRROT tools. Contact gateway@hdruk.ac.uk for more information.
Additional resources
| Resource | Link |
|---|---|
| Cohort Discovery on the Gateway | healthdatagateway.org/en/about/cohort-discovery |
| Introductory video | youtube.com/watch?v=yvFrnbXlqRk |
| HDR UK website | hdruk.ac.uk |
| Gateway metadata onboarding | healthdatagateway.org/en/data-custodian/support/metadata-onboarding |
| NHS SDE Network | healthdatagateway.org/en/about/cohort-discovery?tab=nhs-sde-network |
| OMOP CDM documentation | ohdsi.github.io/CommonDataModel |
| Gateway Terms and Conditions | healthdatagateway.org/about/terms-and-conditions |